A Helping Hand
If a Provider sends a balance bill or a collection letter to the Member, AMPS will reach out to the Member requesting permission to speak on their behalf to the Provider. AMPS Member Advocates explain to the Provider the process for determining claim payment and answer any remaining billing questions to help resolve claim payment disputes.
A Proactive Approach
After a claim is reviewed and priced, AMPS Member Advocates proactively contact the Member with a reminder to call their AMPS Member Advocate if they have any questions or receive requests for additional payment from the Provider.
96%
of Members NEVER receive a balance bill
Have More Questions?
Click below to reach out to our Member Advocates to get more information on your questions regarding the process.
Contact Our Advocates